Are you Gas Safe registered?
Yes. You can check by searching for Omar Heating Group on the Gas Safe Register at gassaferegister.co.uk, and by asking to see my ID card when I visit.
Which areas do you cover?
North London and the surrounding boroughs, including Barnet, Enfield, Haringey, Islington, Camden, Hackney, Waltham Forest, Harrow, Brent. If you're nearby, get in touch and ask.
How do I get a quote?
Use the contact form or email info@omarheatinggroup.com with your postcode and what you need. For installations, I'll usually arrange a visit so the quote is accurate.
Can you work on unvented hot water cylinders?
Yes. I hold the G3 qualification for unvented hot water systems.
What should I do if I smell gas?
Don't use switches or flames. Open windows, turn off the gas at the meter and call the National Gas Emergency Service free on 0800 111 999.
Do I need to be in?
Yes. We need access to the boiler and an adult present for the visit.
How long does it take?
Most boiler services are done within about an hour, depending on the boiler and its location.
What if you find a fault?
We explain what we found and what it would take to fix. Nothing is done without your agreement.
What should I do before I call?
Check the boiler pressure and that the thermostat is set properly and has batteries. If you can't resolve it, send us the make, model and any fault code.
I can smell gas. What do I do?
Do not use switches or flames. Open windows, turn off the gas at the meter and call the National Gas Emergency Service on 0800 111 999 straight away.
Can you repair any make of boiler?
We work on most common makes of gas boiler. Send us the make and model when you get in touch.
How do I get a quote?
Email us with your postcode, your current boiler and a few photos. We'll arrange a visit to quote accurately.
Can you upgrade my controls?
Yes. Smart thermostats, new programmers and thermostatic radiator valves can be fitted at the same time.
How long does an installation take?
A straightforward boiler swap is often completed in a day or two. We'll confirm timings when we quote.
Is my cylinder unvented?
If you have no cold water tank in the loft and strong hot water pressure, it may be. Send us a photo of the cylinder and we'll confirm.
Water keeps dripping from a pipe outside.
That can be the safety discharge working. Don't block it. Contact us and we'll look at it.
Do you service all makes?
We service most common makes. Send the make and model when you get in touch.
How far ahead can I book it?
Many landlords book the check up to two months before it's due, and the 12-month date still runs from the original due date.
What if an appliance fails the check?
We'll tell you what's unsafe and what's needed to put it right. Unsafe appliances may need to be switched off until they're repaired.
Do you cover multiple properties?
Yes. Get in touch with the addresses and we'll work out a schedule.